RETURN POLICY

Returns

 

All returns must first be authorized by emailing “info@runenyc.com”.  You will receive a Return Authorization if your return is approved.  All return requests must be received within 7 days of you receiving your order. All products returned must be in original unused condition, without any tags removed. Products returned damaged, worn, or altered may not be accepted and may be sent back to customer.  If 7 days have gone by since receiving your purchase, unfortunately we cannot offer you an exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it.  All charges related to the return shipping are your responsibility and are non-refundable. Shipping costs for a replacement item is FREE up to one time per item, however, payment of duty and tax charges is still the responsibility of the customer.  Returns are eligible only for store creditSelect items are not eligible for store credit returnsAll items sold at a discounted price are final sale.

 

Additional non-returnable items:

  • Gift cards

 

Sale items (if applicable)

 

Only regular priced items may be refunded, unfortunately sale items cannot be returned.

Shipping Returns

To return your product, you should mail your product to:

RUNE NYC
ATTN: Returns
325 West 38th Street, #310
New York, New York US 10018

 

 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.