SHIPPING & RETURNS
“NO HASSLE RETURNS” Our quality is so good we don’t get any! ™
Shipping Policy and Information
In most cases, RuneNYC, a brand owned by Emotion Fashion Group, Inc. and its parent and related companies, 12 Retail Corporation & 12 ReTech Corporation (“RuneNYC”, “The Company”, “We,” “Us,” “Our”, "Seller") ships all packages via United Parcel Service. A small insurance and handling fee will be added to each order proportionate to the sub-total of the entire order. Most orders ship within 2-5 business days. If your order is time-sensitive, we ask that you email RuneNYCCustomerService@CustomerServiceResponseGroup.com prior to your purchase to confirm your order's processing time, or if the option is available on our site chose the faster more expensive option. For all domestic destinations, please allow 3-5 business days from the shipment date for the merchandise to arrive at your delivery address. For any International destinations outside the continental US, please allow 3 to 4 weeks from the shipment date for the merchandise to arrive at your delivery address. If you need anything rush shipped please contact us at RuneNYCCustomerService@CustomerServiceResponseGroup.com prior to ordering.
Once a package has left our warehouse we have very little control over it. Please note that delivery times listed above are only estimations. We are not responsible for any delays caused by the carrier, especially during high-volume periods. We can never guarantee a delivery date.
If you are not home to accept your package, the carrier will assess whether it is safe to leave. If not, the carrier should leave a notification slip to arrange for redelivery.
We are not liable for missing parcels due to errors on the customer or carrier's part.
Please double check your shipping and billing address. We is not responsible for any orders shipped to the wrong or invalid address when based off of the information that the customer provides when placing their online order.
If you have any questions regarding shipping or a request for express shipping options, please email us at: RuneNYCCustomerService@CustomerServiceResponseGroup.com. We are not responsible for customs fees, and there is a standard procedure applied on all customs forms and the claim amount cannot be amended. Please read more below regarding our international shipping policy.
Shipping Weight and Pricing
Shipping price and weight calculations are based on a standard pre-calculated weight. For orders exceeding that standard weight some extra charges may apply. The price listed for domestic shipping and handling (S & H) is typically for 3-5 business days Standard Ground Shipping only within the Continental United States (extra charges may apply for delivery to Alaska, Hawaii or Foreign destinations). International shipping is flat rate and may take 3 to 5 weeks to receive.
Orders within the USA: We are not responsible for any lost, stolen or damaged items. Once shipped, we cannot replace the lost items, but we can offer you a coupon code to re-purchase the items that you did not receive at a discounted price.
International Shipping Rates and Terms
For any orders shipped outside the US there is a flat rate shipping fee applied to all orders. We are not responsible for any lost, stolen or damaged items. If an international order fails to arrive within 6 weeks of the shipment date, please contact at RuneNYCCustomerService@CustomerServiceResponseGroup.com. We cannot replace the lost items, but we can offer you a coupon code to re-purchase the items that you did not receive at a discounted price.
We will not incur any of the additional tariffs, customs fees or taxes which may apply to any international orders. These fees are the sole responsibility of the international recipient of the package.
HASSLE FREE RETURNS & EXCHANGE POLICY
Sorry but we cannot accept returns or exchange merchandise purchased at any outside boutique locations or other online retailers. Please return that merchandise to the store from which it was purchased.
Returns are accepted on all of Our products, excluding used items or damaged pieces (by the customer). All returns must be postmarked and mailed within thirty (30) days of your receipt of the ordered merchandise. Item(s) must be in original unused condition, and must contain all packaging, boxes, and/or cards included.
To return an item, simply include the merchandise you are returning along with a brief description of why you would like to return the item to Our shipping address. We do not cover the cost of return shipments. Your order will be refunded within 3 business days of the day it arrives back to the headquarters and passes internal inspection. Please make note, that We cannot process or issue a refund for returned items if it has been longer than thirty (30) days after the date of purchase.
Shipping and insurance charges are non-refundable, and the customer will be responsible for returned shipping costs, unless the item returned has been damaged in transit (with provided proof of damage). Improper packaging will not be accepted for returns or exchanges of Our items, and it is highly recommended to purchase shipping insurance as We are not responsible for lost or damaged packages.
If you request a refund or store credit from Us, you will be refunded or credited for the price of the purchased item and applicable tax, but not for the cost of shipping and/or insurance. It may take up to five (5) days for the refund to remit payment into the given account.
Damages and Exchanges
If you would like to exchange the product initially purchased, the customer is responsible for all shipping costs for the exchange. Sale items may be returned or exchanged, provided there is no evidence of wear or damage by the customer. When We receive the item for exchange, We will inspect the piece for any damage or wear and issue an exchange upon approval of the returned product.
Customer is responsible for inspecting the merchandise upon receipt. Customer shall notify Us in writing WITHIN 7 CALENDAR DAYS OF CUSTOMER’S RECEIPT OF THE MERCHANDISE of any claims for damages resulting from late delivery or any defect in the merchandise discovered by Customer, including, without limitation, claims related to shortages, quality, or specification. We shall not be responsible for shortages when shipments are directed to a third party other than Customer. UNDER NO CIRCUMSTANCES WILL WE ACCEPT CLAIMS OR RETURNS OF MERCHANDISE WHICH HAS BEEN ALTERED, LAUNDERED OR MODIFIED IN ANY MANNER. All damaged or incorrect items will need to be sent back to Us for a credit.
Please inspect ALL purchases immediately upon receiving the package. If the item has been damaged in transit to the customer, please notify Us as soon as the package has been received at RuneNYCCustomerService@CustomerServiceResponseGroup.com. We will file a claim with the carrier's insurance provider and the customer will be e-mailed with further instructions. Please do not throw away damaged packaging and/or envelopes containing damaged pieces.
Taxes/Duties and Refused Shipments (for International Customers)
International customers are responsible for any additional taxes, duties and/or custom fees. If the customer decides to refuse shipments from Us, the customer is responsible for the original shipping charges of the package refused, also any duties, taxes and/or customs fees that have accrued on the original and/or returned package. The shipping charges, taxes, and fees will be deducted from your merchandise refund once We have received the refused package.
Provisions Regarding Purchases with Emotion
We attempt to ship promptly after orders have been placed through the online portal. Orders that have been placed Monday-Friday before 1 PM Mountain time will begin to process that day (not including holidays) and will ship within 2-3 business days after receiving approved payment.
Neither Buyer nor Seller shall be liable to the other for delays in performance of its obligation hereunder caused by acts of God, war (declared or undeclared), government regulation, terrorism, disaster, strikes, civil disorder, curtailment of transportation facilities, or similar occurrence beyond the party’s control, making it impossible, illegal, or commercially impracticable for one or both parties to perform its obligations under these Terms and Conditions of Sale, in whole or in part.
Promotional Codes, Coupons, Discounts
Discounts cannot be combined with any other promotional offer at time of redemption, nor can they be applied to previous purchases or gift certificates. Discount does not apply to tax, shipping and handling, or similar processing charges. Original discount amount will be deducted from the value of all returned items purchased with a discount at time of purchase (e.g. promotional codes, coupons, etc.).
DISCLAIMER OF WARRANTIES
SELLER CANNOT GUARANTEE VARIANCES IN COLOR, SHADE, SIZE AND CONSTRUCTION OF STOCK MERCHANDISE. SELLER HEREBY DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE. ALL SUCH WARRANTIES ARE HEREBY DISCLAIMED AND EXCLUDED FROM ANY AND ALL TRANSACTIONS BETWEEN CUSTOMER AND SELLER AND SHALL NOT APPLY TO THE MERCHANDISE SOLD BY SELLER.
LIMITATION ON LIABILITY
CUSTOMER ACKNOWLEDGES THAT SELLER SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, OR OTHER INTANGIBLE LOSSES (EVEN IF SELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), OR PERSONAL INJURIES OR DEATH RESULTING FROM USE OR SALE OF THE SELLER’S MERCHANDISE.